There are several ways you can receive technical support through Magnolia Internet Services.  Please choose from the following:

E-Mail:

support@magnolia-net.com

Phone:

Magnolia - 1.870.234.1215
El Dorado - 1.870.863.9774

On-Line:

Click Here For The On-line Technical Support System

FAQ

I can not connect to the Internet. It keeps asking for my password over and over........When logging in make sure in the username box you have your username and domain typed correctly. If your user name is johndoe in the username box you should have johndoe@magnolia-net.com. All characters should be lower case. NO capitals. Make sure your caps lock button on your keyboard is not on. Also make sure your password is typed correctly with no spaces or capital letters. Since your password is hidden sometimes it will help to delete all **** in the password box and retype your password. Lastly you will receive this error if your account has been suspended due to non-payment or is in use at another location. If you have given your account information to someone else and they are connected you will not be able to log in.

My password is only 5 characters long why are there so many **** in the password box?..........This is a security measure with Windows XP. It does not care how many characters are in you password it will fill the password box with ****. This will prevent someone from looking at your connect box and knowing exactly how many characters your password contains.

When checking mail I get disconnected from the Internet and Have to reconnect..........Open Outlook Express, click "Tools" from the top menu, next click "Options" then click the "Connection" tab. Make sure there is NO check by "Hang Up After Sending and Receiving". If there is remove check mark. Then click "Apply" and then "OK"

How do I check my mail settings to see if they are correct........Open Outlook Express. Then click "TOOLS" located on the top menu bar.Next click "ACCOUNTS", then the "MAIL" tab. Next click the "PROPERTIES" button. On the new menu click the "SERVERS" tab. Now lets check your settings "My Incoming Mail Server" should be set to "POP3". Your incoming mail server name should be "pop.magnolia-net.com" (without the quotation marks) Your outgoing mail server name should be "smtp.magnolia-net.com" (without the quotation marks) Then in the username box you should just see your user name (what ever is in front of the @ in your email address. If your emails address is cat522@magnolia-net.com your user name is cat522. (all lower case...no caps) Then put your password in the password box. Also lower case. "Log On Using Secure Password Authentication" Should NOT be checked. "My Server Requires Authentication" also should NOT be checked. If you made any changes click "Apply" and then click "OK" and close.

I cannot open any attachments that are sent to my Outlook Express Mail.........Open Outlook Express click "Tools" then click the "security" tab. Make sure there is NO check by the rule "Do not allow attachments to be saved or opened that could potentially be a virus" If this is check Outlook express will not allow you to open ANY attachements. Remove the check mark and then click "Apply" and then "OK".

I keep getting email not addressed to me..........This is spam (junk mail) Spammer's use many tricks to to get there email past our filters. The email was actually sent to your address along with thousands of others, but yours and all the other address are hidden. Just delete the email.

I get lots of junk mail. I click the link and tell then to unsubscibe me but it doesn't seem to help...........NEVER click the unsubscribe link in a junk email. Not only will this never get you removed but it will tell the spammer that your address is a working email and they will sell that address to other spammers and you will start to receive more and more. Ignore the message and delete it is about all you can do.

I get tons of spam(junk email) what can I do to stop some this..........Magnolia Internet give all our users free customizable junk mail protection, but you have to take a moment to set up your filters to your needs. The first step is to log into your "Spam and Virus Message Center" Use your full email address and password all lower case to log in. Once you are in the Spam and Virus Message Center click the link near the top of the page that says "Junk Email Settings" Here you can set your filters to your liking from Lenient to Aggressive. The higher you have them set the more junk mail it will catch. We suggest you check your quarantined messages close for a week or two to make sure it is not catching good emails. If it is add that person to your approved senders list and where there mail will always be delivered. If someone is sending you emails you don't want but don't want to hurt their feelings you can add them to your Blocked senders list and you will never get another email from them again.